• No questions asked return policy for up to 60 days of receipt for products bought in full price 
• No returns/exchange on products bought under EOSS
• Refund to original source of payment will be processed within 96 hours of receipt of garment
• Discount sale products cannot be returned/Exchanged
• Boxers/Masks and any other intimate products are not returnable
• Return / Exchange request needs to be within 60 days of the delivery date.
• A free return pick up will be scheduled for returns
• Once we receive the product, we would get in touch with you to confirm your request
• In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
• In case the package is tampered or open do not accept the same at the time of delivery
• Note: All returned products must be unused or unwashed or undamaged and return with the original packing, seal and tags when we receive it. Items without tags/seal will not be accepted
• Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted

In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on customer@kaapus.com. In case you fail to intimate about the same, return might not be processed.

What items are returnable?

You can return your items within 60 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging
• Products must be with unbroken seal and tags

Free gifts, discount sales or promotional items are not returnable!

For any more concerns please write to us at customer@kaapus.com