Returns/Exchanges/Refunds

Step by step process for returns & exchange:

  • No questions asked return policy for up to 30 days of receipt 
  • Refund to original source of payment will be processed within 24 hours of receipt of garment
  • Return / Exchange request needs to be within 30 days of the delivery date.
  • A free return pick up will be scheduled for returns
  • Once we receive the product, we would get in touch with you to confirm your request
  • In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
  • In case the package is tampered or open do not accept the same at the time of delivery
  • Note: All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted
  • Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted

In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on customer@kaapus.com. In case you fail to intimate about the same, return might not be processed.

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

For any more concerns please write to us at customer@kaapus.com