Step by step process for Returns & Exchange:

• Return / Exchange request needs to be within 30 days of the delivery date.
• A free return pick up will be scheduled for returns. 
• Once we receive the product, we would get in touch with you to confirm your request. 
• In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
• In case the package is tampered or open do not accept the same at the time of delivery.
• Note: All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.
• Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted.

In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on hello@kaapus.com. In case you fail to intimate about the same, return might not be processed.

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging

Free gifts or promotional items are not returnable!

For any more concerns please write to us at hello@kaapus.com