Returns/Exchanges/Refunds

Step by step process for Returns & Exchange:

  • Return / Exchange request needs to be within 15 days of the delivery date.
  • Order needs to be returned by the customer 
  • Once we receive the product, we would get in touch with you to confirm your request. . 
  • Please note we do not do refunds.We exchange the product in case there is a size/fit issue
  • In case there is a manufacturing defect we refund the whole amount. Manufacturing defects are subject to approval from our quality department
  • Orders booked in any discount scheme cannot be exchanged or returned
  • In case the package is tampered or open do not accept the same at the time of delivery.
  • Note: All returned products must be unused or unwashed or undamaged and return with the original packing and tags when we receive it. Items without tags will not be accepted.
  • Note: The refund / exchange is subject to your returns meeting the above conditions else returns / exchange will not be accepted.

In case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on hello@kaapus.com. In case you fail to intimate about the same, return might not be processed.

PLEASE NOTE: KEEPING HYGIENE IN MIND, NO RETURNS OR EXCHANGE WILL BE APPLICABLE ON BOXERS, SOCKS & FACE MASKS

What items are returnable?

You can return your items within 15 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

For any more concerns please write to us at hello@kaapus.com